Salt Bespoke – Terms & Conditions (Terms of Sale)

1. About Salt Bespoke

Salt Bespoke is a trading name of Powell Collective Ltd, a company registered in England and Wales. We provide bespoke and made-to-measure garments tailored to each client’s measurements and preferences. Our service includes consultation, measurement, garment production, fitting, and after-care adjustments where appropriate.

By placing an order with us, you agree to these Terms of Sale.

Company: Powell Collective Ltd, trading as Salt Bespoke

Registered Office: Veritons, Innovation Centre Medway, Maidstone Road, Chatham, ME5 9FD

Company Number: 16555372

VAT Number: 499181929

Email: info@saltbespoke.com

Phone: 07857238303

2. Your Status

If you are buying as an individual for purposes outside your trade, business, craft or profession, you are a consumer and you have certain statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that cannot be excluded or limited. Nothing in these Terms reduces those rights.

If you are buying for business purposes, you are a business client and these Terms apply in full.

3. Orders and Deposits

All garments are custom-made to the client’s specifications. A written Order Confirmation will be issued at the time of ordering, setting out the garment details, agreed price, and payment schedule.

• Orders are confirmed upon receipt of a 50% deposit.

• Production will not begin until the deposit has been received.

• The remaining balance is payable prior to delivery or at final fitting.

• We reserve the right to withhold delivery of garments until full payment has been received.

• Deposits are used to secure fabric and begin the manufacturing process.

4. Cancellation

Because all our garments are made to your individual specifications, they are personalised goods within the meaning of regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day right to cancel that applies to most distance and off-premises consumer purchases does not apply once production has commenced.

However, as a goodwill measure, we offer the following:

• Within 24 hours of paying your deposit, you may cancel your order by email and receive a full refund of the deposit, provided fabric has not yet been cut and production has not yet started.

• Beyond 24 hours, or once fabric has been cut or production has commenced, the order is committed to manufacture and the deposit is non-refundable.

• Once production has commenced, the full balance becomes payable on completion of the garment, even if you no longer wish to take delivery.

Nothing in this clause affects your statutory rights if a garment turns out to be faulty (see Clause 11).

5. Production Commitment

Due to the bespoke nature of our garments, once fabric has been cut or production has commenced, the garment is considered committed to manufacture. At this stage the order cannot be cancelled and the full balance becomes payable on completion.

6. Measurements and Client Responsibilities

Garments are produced based on the measurements taken at the time of ordering. Clients agree to:

• Provide accurate information during the measurement and consultation process, including height, weight, and any relevant medical or postural conditions that affect fit.

• Attend scheduled fittings within the agreed window.

• Notify us as early as possible of any significant change in measurements between the order date and the first fitting.

Where alterations are required because of significant client measurement changes between order and first fitting, additional charges may apply (see Clause 10).

7. Client Availability & Fittings

• Fittings are booked at the time of ordering, typically 6–10 weeks after the order date.

• If fittings are delayed by more than 70 days from the initial order date due to client unavailability, Salt Bespoke reserves the right to invoice and require payment of the outstanding balance, and to either deliver the completed garment or store it on the client’s behalf (see Clause 12).

8. Production and Delivery

Typical production time is 6–10 weeks but may vary depending on fabric availability, manufacturing schedules, garment construction type, or seasonal demand.

Production times are estimates and not guaranteed delivery dates. Where a delay is anticipated, we will notify the client as soon as practicable.

9. Fabric Availability

If a fabric becomes unavailable after an order is placed, we will notify the client and offer a suitable alternative. If no suitable alternative is agreed, the order may be cancelled and the deposit refunded in full.

10. Alterations and Adjustments

Standard fitting and finishing adjustments at first fitting are included in the price. We will continue to make minor adjustments to ensure correct fit for up to 3 months post first fitting, free of charge, where:

• The adjustment relates to the original specification of the garment, and

• The client’s measurements have not significantly changed since the original fitting.

Additional charges may apply where:

• Significant client size or weight changes occur.

• Style changes are requested after production has commenced.

• Garments require extensive remaking or recutting due to client preference changes after the first fitting.

We will provide a written estimate before any chargeable alteration is started.

11. Custom Goods, Faults & Refunds

All Salt Bespoke garments are custom-made to the client’s measurements and specifications. Once production has commenced, garments are considered personalised goods and are not eligible for cancellation or refund except where they are faulty.

A garment will be considered faulty where it does not conform to the agreed specification, is not of satisfactory quality, or is not fit for purpose. In such cases, we will first offer a repair or replacement. If neither is possible, a full or partial refund will be provided.

Wear and tear, accidental damage, misuse, or alterations made by a third party (not by a Salt Bespoke partner tailor) are not faults.

12. Collection and Uncollected Garments

Clients are required to arrange collection or take delivery of a finished garment within 70 days of the initial order date, or within 14 days of being notified that the garment is ready for collection.

If garments remain uncollected:

• We will hold the garment at our premises and may apply a reasonable storage fee.

• We will notify the client in writing (by email) that the garment is ready and outstanding.

• If the garment remains uncollected and the balance unpaid more than 6 months after the original ready-for-collection date, we may serve a written notice of intention to sell or dispose of the garment under the Torts (Interference with Goods) Act 1977. The notice will give the client at least 3 months to collect.

• Any outstanding balance owed by the client may be referred to a collection agent. The client will be liable for reasonable costs of recovery.

13. Payment Terms

Payments may be made by bank transfer, card payment (including in-person card payment via our mobile card reader), or other approved payment methods.

If a deposit is paid more than 48 hours after consultation, fitting and delivery dates may need to be rescheduled to fit our production calendar.

14. Photography Permission

We may occasionally photograph garments or fittings for portfolio or marketing purposes. No images that identify a client (including face, voice, or identifiable workplace) will be used without the client’s explicit written consent. The client may withdraw consent at any time, in which case we will remove the image from any future publication; we cannot guarantee retrieval of images already shared on third-party platforms.

15. Confidentiality

We treat all client information, measurements, and purchasing history as strictly confidential. We will never disclose client information to third parties except where necessary to fulfil an order (such as garment manufacturing or delivery), where required by law, or where consented to by the client.

We understand that many of our clients value discretion and we take appropriate care to protect the privacy of all client information. Our handling of personal data is described in our Privacy Policy.

16. Intellectual Property

All Salt Bespoke branding, designs, imagery, and materials remain our property and may not be reproduced without our written permission.

17. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation;

• Breach of any statutory rights you have as a consumer (including those under the Consumer Rights Act 2015);

• Any other liability that cannot, by law, be limited or excluded.

Subject to the above, our total liability to you for any single garment ordered is limited to the price you paid for that garment.

We will not be liable for any indirect or consequential losses (such as loss of profit or loss of opportunity).

We will not be liable for delays or failure caused by events beyond our reasonable control, including supply chain disruption, shipping delays, manufacturing delays, industrial action, fire, flood, or government action (see Clause 19).

18. Complaints

We aim to resolve any concerns quickly and informally. If something hasn’t met your expectations, please:

• Contact Jade Powell by email at jade@saltbespoke.com, marked ‘Complaint’.

• Set out what happened, what outcome you would like, and any relevant dates.

We will acknowledge your complaint within 3 working days and aim to provide a substantive response within 14 working days.

19. Force Majeure

Neither party will be in breach of these Terms or liable for any delay or non-performance caused by an event beyond reasonable control, including (but not limited to) acts of God, war, terrorism, civil unrest, fire, flood, pandemic, government action, supplier failure, or industrial dispute. We will notify you as soon as practicable and discuss alternative arrangements.

20. VAT

All prices quoted are inclusive of VAT at the prevailing rate. A full itemised VAT invoice will be provided upon delivery or final fitting.

21. Severability

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue to apply.

22. Entire Agreement

These Terms, together with any written Order Confirmation, form the entire agreement between you and Salt Bespoke. They replace any earlier discussion or correspondence.

23. Variations

We may update these Terms from time to time. Any changes will apply to orders placed after the updated Terms are published. The version that applies to your order is the version in force at the date your deposit is received.

24. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

25. How to Contact Us

Email: info@saltbespoke.com

Last updated: 2 July 2026